Help centre
Need answers?
1.1
How to cancel or amend your booking depends on your booking method, and terms vary.
If you booked directly on the hotellayer website, please get in touch with us via Live Chat to make the change and it also depends with hotel you are making a booking with if the hotel allows cancellations or changes Chat Us
NOTE
Please note that non-refundable bookings cannot be cancelled or amended without cancellation/amendment charges applying.
NOTE — Cancellations Or any change to your booking depends on the hotel you are booking with ,its always advisable to check the RULES of cancellation of the hotel before you book.
2.1
Yes, you can - and it's always worth checking your payment method after booking. Once you've made a booking you will receive an email from our system , with information on how to log into the “portal'. From here, you can update your payment details. Alternatively, click here to manage your details by sending the 'magic link' to the email address used to make the booking
3.1
We’d love you to stay longer (as long as we have the space). At most of our locations, there's no limit to how long you can stay with us.Note that booking extensions will be counted as a separate booking, so while we'll try our best to keep you in the same apartment for your whole stay, sometimes it might not be possible because another customer might have booked the room in advance
3.2
It's always best to book your whole stay in advance if you can, If you're currently staying at one of properties, please contact us via Live Chat to extend your booking.
4.1
Standard check in: The standard check in time for the hotel you are booking with is always display online from the search results.The front desks in the hotel are manned 24/7, so you can arrive at any time after this. If you're planning to arrive later than time displayed by the hotel, please let us know in advance, as a House Host may need to unlock the main doors for you.
4.2
Early check in: If you'd like to get the keys a little earlier, early check is available for an additional fee of N14.000 / £10/ 13USD , subject to availability. To avoid disappointment, book your early check in when making the booking. If requested closer to arrival, we recommend checking with the property at least 48 hours before arrival .This can be booked through Live Chat.
5.1
Yes, our properties are well equipped for children. However, all children must be accompanied by a parent or guardian who is over 18. Cots are available free of charge for children under 3 - if you require one, please note as a special request when making a reservation. Alternatively, please chat to one of the team via Live Chat.
6.1
If you've booked an early check-in, you'll have access to your apartment from the time you have chosen or you selected on our system If not, you can add this to your booking for N14.000/£10 / 13 USD This can be booked through our Live Chat below: Live chat
7.1
You will need to check with the hotel that you are booking with if they offer such a service.If you need assistance with directions to your property, feel free to reach out to our team via Live Chat. We're here to help.
8.1
You'll need to collect your apartment keys from the front desk when you arrive. The Hotel Hosts will be on hand to welcome you, provide your access key cards (one per person) and any further information you require. Prior to that , you will be asked for the booking details , your name , hotel booking number if possible.
9.1
Some properties have limited on-site parking spaces available for an extra fee, subject to availability. Please check with the hotel that you are booking with to see the all facilities Or connect to one of the team via live chat.
10.1
You need to check with the hotel you are booking with on our website to see all there facilities. Or connect to one of the team via live chat
11.1
Want one of the best views in Lagos ? connect to one of the team via live chat.
12.1
When you arrive, please make sure you bring the following:
- our confirmation email
- Official Photo ID if possible
13.1
Standard check in: The standard check in time for the hotel you are booking with is always display online from the search results.The front desks in the hotel are manned 24/7, so you can arrive at any time after this. If you're planning to arrive later than time displayed by the hotel, please let us know in advance, as a House Host may need to unlock the main doors for you.
13.2
Early check in: If you'd like to get the keys a little earlier, early check is available for an additional fee of N14.000 / £10/ 13USD , subject to availability. To avoid disappointment, book your early check in when making the booking. If requested closer to arrival, we recommend checking with the property at least 48 hours before arrival .This can be booked through Live Chat.
14.1
It's a legal requirement for us to prove and verify your legal identity when you are staying at one of apartment . This helps to reduce cases of identity fraud and ensures we're checking in the right person. By booking and staying with us, you must also meet minimum requirements, including being over 18 years of age (unless accompanied by a parent or guardian).
14.2
This is also why only government-issued photo ID is accepted. Other forms of ID such as student ID, employer IDs and payment cards are not accepted.
NOTE — Mode of identification depends on hotel that you are booking with.
15.1
We are able to reinstate bookings that have been cancelled in the last 48 hours. To do so, you'll need to speak to one of our team via Live Chat.
15.2
If cancellation was made more than 48 hours ago, we are unable to re-book at the original rate and is subject to availability. Please head back to our booking engine to re-book.
16.1
Payment terms vary depending on the rate booked, so please check the rate terms when making your booking.
16.2
For Pay Now rates: Full payment will be taken at the time of booking.
16.3
For Pay on Arrival rates: Payment can be made on the day of arrival to the front desk in the hotel depends if the hotel accept the terms of payment ( payment on arrival ) Please note, All reservations are not guaranteed with (PAY ON ARRIVAL ) because until a customer make payment so is advisable to make make online payment at the time of booking to guarantee your booking/stay
Note . Always check the rule of hotel you are booking with
17.1
We accept most any major debit and credit card, Accepted payment methods include VISA.
18.1
The apartment rates are dynamic and subject to change depending on demand and availability. So, if you find price you're happy with then we recommend booking it as soon as possible as the price may increase.
Note that the busiest times differ depending on the property and location, but apartments are likely to book up quickly over holiday and festival periods. For the best deal, we recommend booking as far in advance as possible and the price/rate also being controlled or changed by the hotels
19.1
Our apartment rates are dynamic and subject to change depending on demand and availability. So, if you find price you're happy with then we recommend booking it as soon as possible as the price may increase.
Note that our busiest times differ depending on the property and location, but apartments are likely to book up quickly over holiday and festival periods. For the best deal, we recommend booking as far in advance as possible (and if you book a flexible rate, you can cancel free of charge).
20.1
We can't guarantee you'll be able to stay in a specific apartment. However, if you are staying with the hotel long-term and have a preferred apartment, we will do our best to accomodate your request by speaking to the hotel . Please specify which apartment you'd like to stay in when making a booking, or let us know via Live Chat.
21.1
All our hotels we partner with ,apartments all come fully-furnished, so you'll be able to move in with everything you need from day one. We don't offer or partner with any unfurnished apartment rentals.
22.1
Yes, when you stay with us, all standard bills are covered, and more. This includes:
- Water
- Gas & Electricity
- Council Tax
- Private, super-fast Wi-Fi
- Weekly cleaning
- TV license
Note — Please check out the rules of the hotel you are booking with because this might be paid for
23.1
Yes, we do. Please get in contact with our Sales team for further information about corporate rates:
24.1
Yes we do - the longer you stay, the cheaper the rate will be. The discounts are embedded within the rates you'll see when making a booking, SAVE UP TO 15%.SAVE UP TO 20%.
25.1
All properties have public co-working spaces suitable for relaxed meetings, available free of charge, on a first come first served basis. Some locations also have dedicated meeting and events spaces available to hire.
NOTE — chat with us or check or pease check out the rules of the hotel you are booking with
26.1
No, we don't charge any hefty deposits and our rates are all inclusive. That includes any bills or admin required. It's a big benefit of booking your accommodation with hotellayer, rather than a standard letting agency. Hassle-free, and no hidden fees.
27.1
We can't guarantee you'll be able to stay in a specific apartment. However, if you are staying with the hotel long-term and have a preferred apartment, we will do our best to talk to hotel on your behalf for your request. Please specify which apartment you'd like to stay in when making a booking, or let us know via Live Chat.
28.1
Of course. For longer stays, we're happy to give you a tour of the property and specific apartments before you commit to staying. To arrange a viewing, chat to one of our team.we will do our best to talk to hotel on your behalf for your request.
29.1
The number of bookable apartments for groups at each property depends on the availability of apartments for your desired dates. If you'd like to discuss a group booking, get in touch via Live Chat.
30.1
For property information, Please check the hotel that you are booking with to see property informations as each hotel facilities are vary.